Shipping Info

To US & Canada: 

5-10 Business Days


To Alaska, Hawaii, Guam, Puerto Rico, American Samoa: 

7-10 Business Days


To US APO/FBO:

Please allow up to 21 days.


To International:

7-14 Business Days


Does SkinVibe pay customs fees for international orders?

No, SkinVibe is not liable or responsible for paying import fees, customs clearance, duties, or handling fees.


Will I receive tracking information?

We’ll send an email confirmation with tracking information when your order ships.


How will my order be shipped?

We use multiple carriers for fulfillment including (USPS, UPS, FedEx, and DHL). Unfortunately, we’re not able to control the shipping carrier used in any one shipment

Processing and Handling

All orders will typically be dispatched within 2-3 business days from our warehouse, but can take up to 7 business days, and all orders will include tracking from dispatch to delivery. 


SkinVibe does not process or handle the fulfillment of orders on Saturdays or Sundays. 


All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. 


SkinVibe is not responsible for delays, lost, stolen, damaged shipments, or orders sent to incorrect, invalid addresses or correct addresses. 


It is always in our best interests to make sure you receive your parcel in a timely manner and SkinVibe will assist as much as possible to trace a missing parcel. 


SkinVibe is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.

Missing or Stolen Packages

Missing or Stolen Packages

If your tracking information shows that your package was delivered but you can’t find it, please verify the shipping address. Look for a notice of attempted delivery and/or see if someone else accepted the delivery on your behalf. Please wait 3 days - in rare cases packages may say delivered up to 72 hours prior to arrival.

We will not replace merchandise that has been misplaced due to theft or a package being left outside for any length of time. We are not responsible once the package is in the hands of USPS, DHL, FedEx, UPS, or any other carrier.

We will not refund or reship packages that have been marked as delivered by the carrier. We do not file claims on behalf of customers for missing packages.

Truly Painless

Ice Cool Mode - the built-in feature to sooth and cool your skin. Cheaper "pain-free" handsets tell you to use an ice pack. (Seriously!?)

100 Day Moneyback Guarantee

Best-in-class guarantee, and we include an automatic one-year warranty with no silly signup steps. Got an issue? Just shoot us an email. We respond in 24 hours. 

Cheaper Than You Think

You know those walk-in clinics charge you $500+ just for your legs, right? SilkPro+ features identical technology with no additional charges and a 10-year lifespan.

Fast, Incredible Results

Banish up to 90%+ of that stubborn body hair in as little as three treatments. It’s gone for good!