FAQs

Is it antibacterial or do you have to clean the device with anything?

The silicone bristles are antibacterial. 


We do suggest cleaning it every so often with soap and warm water as well!

How long should I spend cleansing?

Everyone's skincare needs are different! 


So the answer to this question is more personal and dependent on your skin. 


We'd suggest 1-2 minutes of cleansing and just massaging enough to get your moisturizers into your skin! 

Can this device be used with clay based cleansers?

Yes, the SkinVibe™ Clean works well with all cleansers.

Can I use this in the shower?

Absolutely! It's waterproof.

Does it come with a charger?

Yes! It comes with a USB charger.

How long will it take for my order to arrive?

We are proud to offer free worldwide shipping on all orders. 


Standard International Shipping: 8-20 business days. 


All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch. 


*All shipping times exclude clearance/customs delays.

Where are you based? Where do you ship from?

We're based in Salt Lake City, Utah. 


Our products are stored in warehouses around the world to provide faster shipping times. 


We offer shipping to almost all countries!

How do I check the status of my order?

Upon order completion, you will receive an email confirming your order. 


You will also receive a shipment confirmation and tracking number via email once your package has been prepared for shipment. 


If you have questions about your order status or did not receive the email, please email us at hello@skinvibe.co

Do you have any questions that weren't answered here? Just email us at hello@skinvibe.co and we will answer any questions you have!